209 South LaSalle St.
Suite 900
Chicago, IL 60604
888-698-5568
For over 120 years, Merchants' Credit Guide Co. has served the business and the health care communities, providing effective, professional accounts receivable solutions. Founded in 1896 in the heart of the Chicago financial district, where it remains to this day, MCG is a family owned and operated business that offers security, reliability, and performance virtually unmatched in the accounts receivable industry.
In 1896 the accounts receivable industry looked distinctly different than it does today. Our company founder, Hervey H Dorr, saw a need and set out to provide a solution. Although the extension of credit directly to the consumer was rare, business to business credit lines were common. The credit bureaus did not exist and businesses needed a way to make better lending decisions.
If only a publication existed that could give merchants and their credit managers guidance in their credit making decisions! Such a reference book would be of great value to so many. And thus the "Merchants' Credit Guide" was born. It was a subscription publication that compiled data from merchants coast to coast on the credit worthiness of those utilizing lines of credit and making that information available to all subscribing merchants. The name was on the guide's cover and became the name of the company. Hervey also developed "The Dorr System", a series of customizable letters that could be sent to those with delinquent accounts that would, to quote from the original documents, "get the money without a word from you to the delinquent debtor, thereby leaving no cause for offense."
Read about our history
Specifically, our mission is about you, our client. Our focus is on Your needs, requirements and goals.
To become Trusted, we must achieve the desired results over the long-term, honestly and ethically, securing your information and your money. As your Partner, we understand our role; working with you to accomplish more together, more efficiently and cost effectively, never forgetting who we represent and how you want to be represented. Consistent, superior Revenue Recovery is achieved with attention to detail and execution of the fundamentals; collecting as much of your money as we can, as fast as we can, without mistakes or complaints, every day, year after year.
MCG believes the right accounts receivable solution can deliver the desired results while maintaining our clients' mission. Just because an account goes past due or delinquent doesn't mean the end of "compassionate care."
Accordingly, all MCG employees are required to sign, commit to, and practice the Collector's Pledge of ACA International - The Association of Credit and Collection Professionals, of which we are proud members.
I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this pledge.
