Based on an innovative approach utilizing emerging technologies known as expert systems.
We assisted in the development of our collection platform, "RMex," by Quantrax Corporation, a powerful, state-of-the-art collection software. It is based on an innovative approach utilizing emerging technologies known as expert systems.
For the benefit of consumers, clients and our account managers we record all collection calls. Call recordings are used to assure compliance with governmental and company policies and select calls are used as training tools for improved collector-consumer interaction.
Security is a primary focus at MCG, encompassing physical, network, and data protection. We maintain PCI DSS and SOC 2 Type 2 certification, an independent audit that validates the effectiveness of our security and data protection controls over time, providing our clients with ongoing assurance of our operational integrity.
"Having patients in collections is difficult on so many levels, if you are not careful it can damage the way the community sees your practice. Our last agency did not have the support or customer service that MCG has. Not only do we see an increase in revenue, but our complaints are down as well. I strongly recommend MCG."
John R. - CFO,
(of Midwest based OBGYN / Vein Centers)
