209 South LaSalle St.
Suite 900
Chicago, IL 60604
888-698-5568
Forging successful partnerships by meeting promises
"We wish to express our opinion on your system now in use in our Credit Department as being the best system for bringing results...We did not at first believe (it) would bring the results you claimed, but ... (it) not only proved what you claimed, but more. We would recommend your system to anyone desiring a good system..."
"MCG provides outstanding service. Accounts are worked regularly, and my clients receive money that was rarely collected by prior agencies. My only regret...not moving my business to MCG sooner."
"I have found that MCG effectively and efficiently works our patients accounts with more success than any other firm I have worked with and with the best return on our investment."
"MCG has been a wonderful partner to work with in our self-pay recovery program. They offer the finest customer service experience for our patients. They're professional, knowledgeable and effective. I would wholeheartedly recommend MCG to anyone needing assistance with self-pay recovery."
"MCG has produced exceptional results performing bad debt recovery for the ASCs I have managed the past 18 years. Their staff is knowledgeable and professional ...We had no complaints regarding their interactions with patients in all that time." "
"Having patients in collections is difficult on so many levels, if you are not careful it can damage the way the community sees your practice. Our last agency did not have the support or customer service that MCG has. Not only do we see an increase in revenue, but our complaints are down as well. I strongly recommend MCG."
"MCG is professional, knowledgeable and effective. I would definitely recommend MCG to anyone in need of assistance with self-pay recovery."
"It has been a pleasure working with Merchant's Credit Guide, they have always been responsive to our needs and able to answer our questions. Their staff has been both professional and courteous when reaching out to our patients. We would highly recommend Merchant's Credit Guide to anyone in need of their services."
"I’m writing this letter to recognize one of your employees Gloria for the outstanding job she did with helping me resolve my debt collection. I spoke with her several times over the phone & every time we spoke she was honest, courteous & had a high level of professionalism as she guided me through this challenging time for me. I really appreciated it & I just wanted someone to know of her high standards of conduct. Thank you!!"
"Thank you Merchants Credit Guide for helping me resolve my medical bills. Everyone I have talked to has been nothing but pleasant and professional! Thanks again!"
"I have gone from upset to very impressed. This was the third follow up to my letter. I had a good experience working with your agent Sheryl. She was helpful and professional and the fact that you also reached out to me in addition to the others on your staff, indicates to me that this is a quality company that does care. No one likes to discover they forgot to pay a bill, but this experience has changed my mind about how I will view working with a collection agency. Thank you."
