Healthcare Services

Contingency Collections

We approach your patient as an advocate, not an adversary. We are acutely aware of the importance of courtesy and professionalism while communicating with patients. All accounts are worked in a diplomatic and thorough manner with the utmost attention being paid to the patient relationship.

Our experience has taught us that by combining this approach with diligent, methodical follow-up, we have been able to consistently achieve higher recovery rates in a virtually complaint free environment. We combine the use of multiple tools and strategies to achieve this success.

Collection Letters:

MCG's written communications are designed to meet all requirements of both federal and state regulations.

Telephone Contacts:

Our telephone contact methods and techniques utilize a counseling approach. Our collectors advise the patient of the problem then fully explain the situation and the possible repercussions of non-payment of the debt. Having a conversation is the most effective way to successfully reach account resolution. It is critical that this be handled properly and is a major focus of our training and the reason for much of our success.

Possible third-party payers:

Our collectors will often uncover insurance issues; such as denied or underpaid claims, deductible or co-pay confusion, liability or workers compensation cases, and crime victims. These accounts are transferred to our most highly qualified, experienced and specially trained collectors for appropriate follow-up with the insurance companies, attorneys, or other such agencies. All information is communicated to the consumer and the client.

Support tools and methods:

In an effort to be most effective we have invested in and employ many other tools designed specifically for the accounts receivable industry. These include:

Account scoring:

On each account, an "ability to pay" score is obtained from Experian. This is a hybrid score that provides insight into the patient's history, willingness, and propensity to pay. Armed with this information, our collectors can contact each account aware of the patient's ability to pay and can tailor their approach accordingly.

Credit Bureau reporting:

At your option, we will list your accounts with the credit bureaus.

Skip tracing:

MCG utilizes TLO Transunion to locate a consumer who has relocated. Over the life of the account we will run the skipped accounts through up to 3 different data bases to attempt to locate current information regarding the consumer and the account.

Call recording:

Using state of the art technology to "listen" for tone of voice or use of key words, our managers are able to intervene if necessary, document a recorded version of a call and use select calls as training tools for improved collector-consumer interaction.

Consumer payment options:

Multiple avenues for making payments are made available to consumers. We can accept checks (by mail, phone, or postdated checks), wire transfer, credit cards, debit cards, HSA payments, or via our online payment portal.

Account litigation services:

When voluntary payment cannot be secured, we may recommend litigation when the criteria mutually established with our client has been met. At no time will we proceed to litigation without your expressed written authorization on an account by account basis.